Product and experience

Human-AI interaction and experience research

Human-AI interaction and experience research studies and designs AI experiences that people can understand and control. AI companies need it because a capable model still fails users if they cannot tell what it can do, where it stops, or how to step in.

AI products now act, suggest and sometimes decide for people, so the interface carries real weight. Founders find that standard UX hires often miss what is different: uncertain outputs, costly errors and trust that shifts with use. The hires are tricky because the work sits between disciplines. Strong candidates bring research rigour and design judgement, and they know usability is not safety or accuracy. Several roles are still emerging, so titles vary and few people have done exactly this job.

Hiring now 4Emerging 2

Roles in this family

6 roles

Hiring nowHuman-AI Interaction ResearcherA Human-AI Interaction Researcher studies how people understand, trust and work with AI systems. Their evidence helps a company build products…Hiring nowAI UX DesignerAn AI UX Designer shapes how people understand, steer and recover from AI behaviour in a product. Good design here makes the system's abilities and…Hiring nowAI UX ResearcherAn AI UX Researcher finds out what people need from an AI product, what its mistakes cost them, and how they really use it. Design and product teams…EmergingAI Accessibility SpecialistAn AI Accessibility Specialist makes sure AI features work for disabled people and assistive technology users. They find barriers early and fix…Hiring nowAgent Experience DesignerAn Agent Experience Designer shapes how people direct, trust, correct and hand work over to AI agents. They make agent products understandable and…EmergingAI Wellbeing and Companion Safety LeadProtects users of consumer AI products from over-reliance, emotional harm and unhealthy attachment. Matters because trust, retention and regulatory…

Where the people come from

HCI, UX research, cognitive psychology or service research

Not to be confused with. Usability does not establish technical safety or factual accuracy.

Core skills

  • Experimental design
  • Human-computer interaction
  • User research
  • Accessibility

Where it is used

  • Enterprise software and developer tools
  • Customer service and contact centres
  • Accessibility and assistive technology

Routes in and out

People move in from

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