Hiring nowHuman-AI interaction and experience researchPart of The agent workforce

Agent Experience Designer

Also called Conversation / Agent Experience Designer · AI Interaction Designer

An Agent Experience Designer shapes how people direct, trust, correct and hand work over to AI agents. They make agent products understandable and controllable, so customers keep using them and stay confident in them.

What they do

They design the moments where a person and an agent meet. That means how a task is set, what the agent shows while it works, when it asks for approval, how a user steps in to correct it, and how work passes back and forth. They run research with real users, test prototypes, and watch where trust breaks down. They write interaction patterns and conversation flows, and they work closely with engineers and product managers on what the agent can actually do. They also check designs against accessibility needs, so the experience works for people with different abilities and habits.

What a strong hire delivers

In the first months, a strong hire maps where users lose trust or control in the current agent experience and ranks the problems by impact. They ship improved patterns for approval, correction and handoff, tested with real users. They set up a simple, repeatable way to research agent behaviour, and they give engineers and product a shared language for how the agent should act.

How you can tell they are good

Ask for a case study where an agent or automated system got something wrong and the design had to handle it. A strong candidate explains what users did, what the research showed, and what they changed. They can describe how they tested trust and not just satisfaction. Be wary of polished screens with no evidence, or anyone who treats an agent like a standard chatbot.

Why it is hard to fill

The title is not settled, so good people sit under conversation design, UX research, interaction design or product design. Few have shipped real agent products, and many strong designers have only worked on fixed interfaces. Others come from research and have never designed. Demand is rising faster than experience, so the useful search is by skills and evidence, not by job title.

Where to find them

Look at UX researchers, conversation designers and interaction designers who have worked on assistants, automation or decision-support tools. Many come from human-computer interaction, cognitive psychology or service research backgrounds. The most relevant experience sits in AI product companies, but enterprise software teams building automation and workflow tools also produce strong candidates with transferable judgement.

Indicative pay

Not enough published evidence yet to give a fair range for this role, which is common for work this new. We benchmark it for you as part of a search.

Interview questions for an Agent Experience Designer

  1. Tell me about a time users stopped trusting an automated system. What did you find and what did you change?

    A strong answer names the evidence, such as observed behaviour and research, and a specific design change with a result. Worry if the answer is vague, blames users, or relies only on opinion and surveys.

  2. How would you design the approval step for an agent that can send emails on a user's behalf?

    Good answers weigh risk, reversibility and user effort. They cover previews, edit options, defaults and how approval changes over time. Worry if they say always ask, or never ask, without reasoning.

4 more questions, with what a strong answer covers, are in the Role Kit.

Job description you can post

We are building agents that people use to get real work done. We need a designer to shape how users direct, trust, correct and hand off tasks to them. You will work with research, product and engineering to make agent behaviour clear and controllable.

What you will do

  • Design how users set tasks, review progress, approve actions and correct mistakes
  • Plan and run research on trust, control and handoff with real users
  • Prototype and test interaction patterns for agent behaviour
  • Write conversation flows and agent response guidelines
  • Work with engineers to match designs to what the agent can actually do
  • Review designs for accessibility and different user needs
  • Share findings and patterns across product teams

What you will bring

  • Shipped work on assistants, automation or other AI-driven products
  • Evidence of research that changed a design decision
  • Experience designing for errors, uncertainty and recovery
  • Clear experimental design and ability to interpret results
  • Working knowledge of accessibility practice
  • Ability to explain design choices to engineers and product managers

Nice to have

  • Background in human-computer interaction or cognitive psychology
  • Experience with conversation design
  • Experience testing agent products with enterprise users

Free to use and adapt. If it saves you time, a link back to this page is appreciated.

Skills that matter

  • Human-computer interactionWorkingDesign and study interactions between people and AI
  • User researchWorkingStudy user needs, context and behaviour
  • AccessibilityWorkingEnable equitable use by people with disabilities
  • Experimental designWorkingChoose comparisons that identify credible effects

Other roles in human-AI interaction and experience research

Hiring nowHuman-AI Interaction ResearcherA Human-AI Interaction Researcher studies how people understand, trust and work with AI systems. Their evidence helps a company build products…Hiring nowAI UX DesignerAn AI UX Designer shapes how people understand, steer and recover from AI behaviour in a product. Good design here makes the system's abilities and…Hiring nowAI UX ResearcherAn AI UX Researcher finds out what people need from an AI product, what its mistakes cost them, and how they really use it. Design and product teams…EmergingAI Accessibility SpecialistAn AI Accessibility Specialist makes sure AI features work for disabled people and assistive technology users. They find barriers early and fix…EmergingAI Wellbeing and Companion Safety LeadProtects users of consumer AI products from over-reliance, emotional harm and unhealthy attachment. Matters because trust, retention and regulatory…

Related roles in other families

Hiring nowAI Learning ScientistEducation, assessment and learning AIAn AI Learning Scientist tests whether AI teaching and assessment tools help people learn, and for whom. They give a company evidence that its…EmergingAI Tutor DesignerEducation, assessment and learning AIAn AI Tutor Designer shapes how an AI tutor teaches, so that it helps learners reach the learning objective instead of just giving answers. They…EmergingAI Assessment SpecialistEducation, assessment and learning AIAn AI Assessment Specialist checks that AI-supported tests and tasks measure what they claim to, resist misuse and treat all learners fairly. They…Hiring nowEducation AI Implementation LeadEducation, assessment and learning AIAn Education AI Implementation Lead takes AI tools from pilot to everyday use in schools or learning organisations, with clear controls for teachers…

How we wrote this

Role definitions are our own editorial work, checked against occupational classifications, standards, research and employer pages. Titles vary by company, and this is a description of the work, not a job advert.

← Human-AI interaction and experience researchAll new job families

Start a search

Hiring an Agent Experience Designer?

Tell us the work. We find the people already doing it, whatever their job title says, and you meet them already interviewed for your role.